DELIVERY OF FURNITURE
Due to our remote location in Regional NSW we only offer delivery to Gunnedah and Northwest. Special arrangements can be made to Newcastle & Brisbane. Shipping of furniture via Frieght isnt a service we have available. Before ordering Furniture online please email jodi@enchantedonconadilly.com.au to check for delivery options.
POSTAGE OF FASHION, GIFTWARE & HOMEWARES:
This is sent via Australia Post and sent Australia Wide and we can also freight international at extra cost. Please email me if you require international postage.
HOW MUCH WILL POSTAGE AND PACKAGING COST?
Shipping is calculatd at checkout based on your location. If your country is not in the options for shipping then please conatct us as we will need to give you a personalised quote.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please contact us via our CONTACT US page
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times vary depending on what you have ordered. For domestic delivery, you should receive your order within 3 -5 working days of shipping. We will contact you when your order is shipped. If your order has not arrived within the allotted time, please contact us with your details. If your order has not arrived within the allotted time, please contact us with your details. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.
Delivery times for your Furniture will depend on your location. Times could vary between 2 - 4 weeks depending on stock available and your location. Special customer made items could table between 6 - 12 weeks. You will be advised on delivery time when you order. If you wish to know before you place your order please call us during office hours.
Choose carefully, because there is strictly no refunds or returns on SALE/DISCOUNTED ITEMS
Do not hesitate to contact us if you have any questions regarding sizing.
It forms part of our Terms of Sale that you accept the conditions of the sale before purchase
Please be careful when trying on all garments and remove all jewellery and make up to avoid damaging the garment. All items are checked before sending and will be deemed ineligible for return if they are returned with any snags and stains.
Refunds, Exchanges and Returns are accepted at your own postage costs, on any full priced items as long as the item is returned in its original unworn condition, in its original packaging with tags and within 7 days of purchase.
If you choose to return your FULL PRICED item for a REFUND, an Administration Fee of $9.90 will be retained from the refund amount.
There are no returns or exchanges on any sale or discounted items. If you have a return that meets this criteria, please email us at sales@enchantedonconadilly.com.au with your order number and details of return. Please DO NOT return your item until you have contacted the store and received a confirmation with a return authorisation.
Anything returned to us without a return authorisation will not be processed.
In line with Australian Cosumer Law;
We are not required to provide a refund if you change your mind about the products you have purchased.
But you can choose to return your item if the item has a major problem. This is when the item:
If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.
Please keep proof of your agreement-—e.g. your invoice or quote.
ACCC Infocentre 1300 302 502
FURNITURE RETURNS POLICY:
It is appart of our Terms of Sale that you accept the conditions of the sale before purchase.
It is our intent to give your the most imformation possible about an item before your purchase it. Please read the item description and take note of the dementions listed for the item.
We do not accept refunds or returns on items that you have selected and ordered based on your own misunderstanding of the description. If you have any questions regarding an items size, please contact us during store hours on 0267421676.
Inline with the Australian Consumer Law, we do not accept returns or refunds if you change your mind. However, we are happy to offer an exchange instore; however please note the following terms and conditions:
If, for any reason, what you’ve purchased is not suitable we are happy to offer you an exchange in store only
You must return any items within 7 days of receiving your order, at your own expense.
We can only accept returns if items are unused and in their original condition with labels/tickets attached
You cannot return custom items that were built to your requirements. Ie: Lounges
Purchaser is responsible for any return shipping costs
For in store returns you must show your order confirmation email, which acts as your tax invoice
There are no refunds for the cost of shipping to your location.
We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
